Privacy Policy

Plain English Summary

• We collect your name, email, phone, and address only when you submit a lead enquiry.
• We use your data to contact you about DA assessments — nothing else.
• We do not sell, share, or trade your personal information with third parties.
• You can request deletion of your data at any time by emailing us.
• We are subject to the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Properly is a DA (Development Approval) intelligence platform operated by Properly Tech Pty Ltd (ABN 20 699 601 397), Unit 2/8 Beaconsfield Street, Fyshwick ACT 2609.

Contact: support@getproperly.com.au

2. Information We Collect

We collect personal information only when you voluntarily submit it through our platform. This includes:

• Name — to address you in correspondence
• Email address — to contact you about your DA assessment
• Phone number — for follow-up if required
• Property address — to run your DA compliance assessment
• Assessment inputs — site dimensions, building specifications you enter into the platform

We also collect non-personal analytics data (page views, session duration) to improve the platform. This data is not linked to your identity.

3. How We Use Your Information

We use your personal information to:

• Contact you about your DA assessment enquiry
• Provide you with a DA compliance report or assessment
• Respond to questions or follow-up requests you initiate
• Improve the accuracy and quality of our platform

We do not use your information for marketing to third parties, profiling, or automated decision-making that affects your legal rights.

4. Disclosure of Your Information

We do not sell, rent, trade, or share your personal information with third parties for their own purposes.

We may disclose information to:

• Our internal team members who need it to deliver services to you
• Regulatory authorities if required by law
• Service providers who support our operations (e.g. hosting providers), under confidentiality obligations

5. Data Storage and Security

Your data is stored on secure servers located in the European Union (Hetzner GmbH, Germany) with encrypted storage. Because these servers are overseas, by using the Service you acknowledge that your personal information may be stored and processed outside Australia. We take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles (APP 8). We implement reasonable technical and organisational measures to protect your data from unauthorised access, disclosure, or loss.

No internet transmission is 100% secure. If you believe your data has been compromised, contact us immediately at support@getproperly.com.au.

6. Your Rights

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or out-of-date information
• Request deletion of your personal information (subject to legal obligations)
• Complain about how we handle your information

To exercise any of these rights, email us at support@getproperly.com.au. We will respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

7. Cookies and Analytics

Properly uses Google Analytics 4 and Plausible Analytics to collect anonymised usage data. These tools may use cookies or similar tracking technologies. Analytics data is not linked to your personal information.

You can opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.

8. Data Retention

We retain your personal information for as long as necessary to provide services to you, and for a reasonable period afterwards for record-keeping purposes (generally up to 7 years in line with Australian business record obligations). You may request deletion at any time.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent update. Continued use of Properly after changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy enquiries, access requests, or complaints:

• Email: support@getproperly.com.au
• Mail: Properly Tech Pty Ltd, Unit 2/8 Beaconsfield Street, Fyshwick ACT 2609